Fast response by phone
For serious account issues, please call by phone first; Dhaka-based users usually get quick replies in the early part of the day.
Identity verification and 2-step information will move things forward; for pending login, wrong PIN, or APK installation issues, this is the most workable path.
Hours of operation
The support team is active from 10 AM to 10 PM; during busy times wait can be up to 510 minutes.
If you message at night, the answer comes in the next slot; if urgent, first check that the contact information is correct.
Brief information list
Keep your user ID, name, and last login time handy; this helps 44bd Contact resolve quickly.
If you have a bKash, Nagad, or Rocket transaction reference number, it helps diagnose the issue.